Marco Reynolds

Arts/Hospitality, Marketing and Advertising

Hi! I'm Marco Reynolds, I create art in an innovative and exciting way. I call it #APoetsExpression

Marco Reynolds's Bio:

Marco Reynolds's Experience:

• Hospitality Management at Hampton Inn & Suites by Hilton

  June 2015 - Present | Tulsa, OK

  Trained, supervised, counseled front office team members for the 101 room property. Performed as acting General in the absence of the GM. Increased revenue by capturing all available room nights for the constantly sold out property.

• Owner at A Poet's Expression

  June 2000 - Present | Tulsa, OK

  Designed company website, created ads on YouTube, Writer, and bookkeeper. Designed poetry prints, framed, took photographs, post online. Email blasts and online marketing. Participate in daily blogs, video blogs, and forums. Created company logo. Obtained copyrights.

• Front Desk Agent at Hilton Garden Inn

  January 2015 - May 2015

• Driver at M & J Transportation Services

  September 2014 - January 2015

• Marketing Coordinator at Hilton Grand Vacations

  September 2013 - November 2013 | Las Vegas, NV

• Hilton Grand Experience Coordinatoor at HGVC Hilton Grand Vacation Club

  September 2013 - November 2013

• Housekeeping Manager at Hilton Grand Vacations

  November 2010 - September 2013 | Las Vegas, NV

  Follow up with any guest concerns regarding the servicing or lack thereof in the guest rooms. Pre-shift team VIP, Occupancy counts, new information for the day's business. Oversee Status board operators, Guest Room Attendants, Laundry Attendants, Public Area Attendants, Utility Porters at the union property. Inspect rooms/public areas to ensure areas are acceptable. Coach/counsel team members and issue corrective actions when required. Ensure the floors are properly stocked for the next business day. Ensure adequate staffing for the current/next business day

• Guest Experience Manager at Hilton Waikoloa Village

  March 2004 - August 2010

  Act as a point of contact for most guest related situations, i.e. poor restaurant experience, room issue, reservations, hotel partner concerns. Trained, supervised, counseled, coached managers and line team members for the 1240 room union property. Act as MOD, as well as performed basic front office manager duties. Scheduling, report writing, greet VIPs/group clients, arranged transportation for VIP clients and guests, assist guests with after hour internet assistance. Kept hotel partners in compliance with contracts as a Hotel Assistant Manager, a position that is unique to the brand. Instrumental in the reduction of monetary credits given as a result of service recovery, saving six-digit sums

• Line Cook at Kona Brewing Company

  April 2004 - December 2004

• Hilton Hotels Management Development Program at Hilton Hotels Worldwide

  August 2003 - February 2004

• Management Program at Embassy Suites by Hilton Los Angeles International Airport South

  July 2003 - February 2004

• Front Desk Supervisor at DoubleTree by Hilton Hotel Tulsa - Warren Place

  May 2002 - July 2003

• Security Officer/ Intern at Hyatt Regency New Orleans

  June 2002 - August 2002

• Front Desk at Holiday Inn Hotel & Suites Stillwater, OK

  August 2000 - May 2002

• Night Auditor at Embassy Suites Tulsa

  August 1996 - January 2002

• Summer Camp Counselor at YMCA of Greater Tulsa

  May 1997 - August 1997

• Clerical at Staffmark

  June 1995 - January 1997

• Kitchen Maintenance Relief at Saint Simeon's

  March 1990 - October 1992

Marco Reynolds's Education:

• Tulsa Community College

  2020 – 2021
  Associates of Science
  Concentration: Digital Media

• Oklahoma State University

  2000 – 2003
  Hotel & Restaurant Administration
  Concentration: Hotel Administration
  Activities: Hotel and Restaurant Society

• Loyola University New Orleans

  2002 – 2002
  Coursework completed
  Concentration: Hotel, Motel, and Restaurant Management

• Tulsa Community College

  1993 – 2002
  Coursework completed
  Concentration: Business

• The University of Tulsa

  1994 – 1997
  coursework completed towards
  Concentration: Accounting

• Mc Lain High School

  1990 – 1994

Marco Reynolds's Interests & Activities: