Marco Reynolds
Arts/Hospitality, Marketing and Advertising
Hi! I'm Marco Reynolds, I create art in an innovative and exciting way. I call it #APoetsExpression
Marco Reynolds's Bio:
Marco Reynolds's Experience:
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Hospitality Management at Hampton Inn & Suites by Hilton
June 2015 - Present | Tulsa, OKTrained, supervised, counseled front office team members for the 101 room property. Performed as acting General in the absence of the GM. Increased revenue by capturing all available room nights for the constantly sold out property.
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Owner at A Poet's Expression
June 2000 - Present | Tulsa, OKDesigned company website, created ads on YouTube, Writer, and bookkeeper. Designed poetry prints, framed, took photographs, post online. Email blasts and online marketing. Participate in daily blogs, video blogs, and forums. Created company logo. Obtained copyrights.
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Front Desk Agent at Hilton Garden Inn
January 2015 - May 2015 -
Driver at M & J Transportation Services
September 2014 - January 2015 -
Marketing Coordinator at Hilton Grand Vacations
September 2013 - November 2013 | Las Vegas, NV -
Hilton Grand Experience Coordinatoor at HGVC Hilton Grand Vacation Club
September 2013 - November 2013 -
Housekeeping Manager at Hilton Grand Vacations
November 2010 - September 2013 | Las Vegas, NVFollow up with any guest concerns regarding the servicing or lack thereof in the guest rooms. Pre-shift team VIP, Occupancy counts, new information for the day's business. Oversee Status board operators, Guest Room Attendants, Laundry Attendants, Public Area Attendants, Utility Porters at the union property. Inspect rooms/public areas to ensure areas are acceptable. Coach/counsel team members and issue corrective actions when required. Ensure the floors are properly stocked for the next business day. Ensure adequate staffing for the current/next business day
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Guest Experience Manager at Hilton Waikoloa Village
March 2004 - August 2010Act as a point of contact for most guest related situations, i.e. poor restaurant experience, room issue, reservations, hotel partner concerns. Trained, supervised, counseled, coached managers and line team members for the 1240 room union property. Act as MOD, as well as performed basic front office manager duties. Scheduling, report writing, greet VIPs/group clients, arranged transportation for VIP clients and guests, assist guests with after hour internet assistance. Kept hotel partners in compliance with contracts as a Hotel Assistant Manager, a position that is unique to the brand. Instrumental in the reduction of monetary credits given as a result of service recovery, saving six-digit sums
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Line Cook at Kona Brewing Company
April 2004 - December 2004 -
Hilton Hotels Management Development Program at Hilton Hotels Worldwide
August 2003 - February 2004 -
Management Program at Embassy Suites by Hilton Los Angeles International Airport South
July 2003 - February 2004 -
Front Desk Supervisor at DoubleTree by Hilton Hotel Tulsa - Warren Place
May 2002 - July 2003 -
Security Officer/ Intern at Hyatt Regency New Orleans
June 2002 - August 2002 -
Front Desk at Holiday Inn Hotel & Suites Stillwater, OK
August 2000 - May 2002 -
Night Auditor at Embassy Suites Tulsa
August 1996 - January 2002 -
Summer Camp Counselor at YMCA of Greater Tulsa
May 1997 - August 1997 -
Clerical at Staffmark
June 1995 - January 1997 -
Kitchen Maintenance Relief at Saint Simeon's
March 1990 - October 1992
Marco Reynolds's Education:
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Tulsa Community College
2020 – 2021Associates of ScienceConcentration: Digital Media -
Oklahoma State University
2000 – 2003Hotel & Restaurant AdministrationConcentration: Hotel AdministrationActivities: Hotel and Restaurant Society -
Loyola University New Orleans
2002 – 2002Coursework completedConcentration: Hotel, Motel, and Restaurant Management -
Tulsa Community College
1993 – 2002Coursework completedConcentration: Business -
The University of Tulsa
1994 – 1997coursework completed towardsConcentration: Accounting -
Mc Lain High School
1990 – 1994
Marco Reynolds's Interests & Activities:
Marketing, Arts, Photography, Hospitality, Writing